1. Try and avoid your jewelry coming into contact with perfumes, skin products and hair products.
2. Remove when exercising, swimming, showering, or sleeping.
3. Store your jewelry in a dry, airtight place. Damp or hot conditions will cause the jewelry to tarnish.
4. Wipe your jewelry clean with a soft cloth before returning it to storage to remove any body oils and dirt.
As soon as your order is shipped we will inform you via email or SMS with your tracking number and welcome you to track items via "My Orders" in the footer area of our site. We offer free shipping worldwide . We only ship to residential addresses. Please note the current world situation, Items may take more time in transit.
Our materials are specially selected for us and weonly design classic and lasting quality pieces.
We might have already read your mind. See below for common questions about our products.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They're located alongside the available sizes for each of our products. For any additional questions, CONTACT US. We will ask about your typical size and how you like to wear your necklace, rings, and earrings so we can suggest the best size for you!
Can I cancel my order?
Jcunicorn accepts cancellations, While we know that you have made a thorough consideration of the pieces before purchasing our jewelry, Including shipping time and other reasons, we are happy to help if you decide to cancel your order anyway, And can cancel the order within 24 hours of placing the order, After that time, please use our easy refund service to get a full refund.
What if I want to speak to someone?
We want to speak to you too! CONTACT US with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Due to COVID- 19, our carriers have been experiencing slight delays in shipping, so please allow for 7-15 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience and are working hard to get you your jewelry as soon as we can. Thank you so much for your patience and understanding!
How do I return an item?
We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer returns on items eligible for return within 40 DAYS after the customer receives the package.