Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What currency are the prices I see on the site?

Our main transaction currency is us dollar, to facilitate global customers to shop our products at any time, we provide visas, MasterCard, Apple pay, Google pay, and Facebook pay settlement service and customers can use credit cards with international settlement function to shop our products.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be
sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Can I cancel my order?

We accept cancellations, While we know that you have made a thorough consideration of the pieces before purchasing our jewelry, Including shipping time and other reasons, We can cancel the order within 24 hours of placing the order, After that time, please use our easy refund service to get a full refund.


Can I track my online order?

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

PS: If you have received the shipping notification, you can check the transportation progress in “my order” on the customer care at the footer of the site.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 3-5 days of processing time for your order to ship out, average shipping times are 5-12 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after business please email us at

How long does shipping take?

Shipping Destination & Shipping Time

 US (.com) : 4-7 business days + 3-5 days processing

 CA (.ca) : 4-8 business days + 3-5 days processing

 Europe (.eu): 4-12 business days + 3-5 days processing

 International (.com): 10-15 business days depending on location + processing

*Free US shipping for all orders
*Free EU shipping for all orders
*Free CA shipping for all orders

Please Note: The shipping time for your package is in addition to the processing time in our warehouses.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer returns on items eligible for return within 40 DAYS after the customer receives the package.

What's the return policy?

In order to be eligible for return, the item must be returned in resalable condition (which means the item is returned in its original condition with no sign of use, wear and tear, or cosmetic or other damage), unless we verify that the item was damaged or lost during shipment to you.

In order to return an eligible item, you must follow the steps below:
1. Contact The Jc &Unicorn store at for return instructions.
2. In order to be eligible to receive a refund for a returned item:
• The item must be returned, in resalable condition, in its original carton and packaging, and securely sealed.
• The shipping carton must be returned to the address specified in our return instructions and must include the original packing slip and/or documentation that describes your reason for return. This will assist our Customer Service Center in processing your return request more quickly.
• The item must be returned with all its original documentation, including any applicable Certificate of Authenticity.
Items returned without preauthorization from us are not eligible for a refund.
A return must be packed carefully. Each item eligible for return remains your property until we receive it back in satisfactory condition. For your own protection, we suggest that you insure with your carrier any package containing merchandise with a value of $100 or greater and that you ship your package by a trackable method and request a confirmation of delivery from your carrier.
If the item was damaged or lost during shipping to you, we will file a claim with the shipping carrier and a replacement or full refund (including initial shipping charges) will be issued upon completion of the claim verifying the damage or loss. Original product packaging is required for filing a damage claim.
Shipping charges for your initial order will be refunded ONLY if the return is due to our error (for example, wrong product sent) or if the product was damaged or lost during shipping. Otherwise, we will deduct the initial shipping charges from the refund amount.

Personalized items (including products that have been customized with a specific date or for a specific recipient), made-to-order items and other items identified as nonreturnable (for example, by including a statement such as “all sales final” on the applicable product page) are not eligible for return, and all sales of nonreturnable items are final.
Photographs of the returned item and/or packaging may be requested in order to expedite your request for a replacement or refund.

I am expecting a refund. How long does this take?

Please allow 6-14 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

If my package is stolen, can I get refund or replacement?

Kindly note Jcunicorn is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.

I didn‘t receive the package, Can I get a refund?

We will regularly check all orders, usually about 1 week after the pieces are sent out, to ensure that our products are delivered to each customer promptly, but if the logistics keep showing abnormal or undeliverable, we will communicate with the customer via email or SMS to inform them of the parcel's shipping situation, and we will arrange for the customer happiness team to remind the customer up to three times, if the parcel is still not signed for or receives a response from the customer 10 days after the team sends out a reminder email or SMS, then we will assume that the parcel's mailing address is wrong, which will not eligible with our return or refund policy.

Get in touch

Have questions about your order, or a general enquiry?