Our main transaction currency is us dollar, to facilitate global customers to shop our products at any time, we provide visas, MasterCard, Apple pay, Google pay, and Facebook pay settlement service and customers can use credit cards with international settlement function to shop our products.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be
sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Changed Your Mind?

We understand that choosing the perfect piece of jewelry takes thought! If you’ve had a change of heart, we are happy to assist with a cancellation within 24 hours of placing your order.

After this initial 24-hour period, our fulfillment team will have started preparing your pieces. If it's too late to cancel, don’t worry—you can still take advantage of our Hassle-Free Refund service once your package arrives to receive a full refund.

Stay Updated on Your Delivery

We’ll keep you posted! You will receive a shipping confirmation email with tracking links once your order is on its way. If your order requires multiple shipments, we’ll send you an update for each one.

You can also track your package directly on our site—just head to "My Order" in the Customer Care menu at the footer of any page.

Order Processing & Shipping

We want you to receive your jewelry as soon as possible! Most orders are processed and shipped within 3–5 business days. After shipping, please allow an average of 5–12 business days for delivery.

You'll receive a shipping confirmation email with your tracking number once your package is on its way. If you have any questions or haven't seen an update after a week, feel free to email us at info@jcunicorn.com—we’re happy to help!

Shipping Destination & Shipping Time

 US (.com) : 4-7 business days + 3-5 days processing

 CA (.ca) : 4-8 business days + 3-5 days processing

 Europe (.eu): 4-12 business days + 3-5 days processing

 International (.com): 10-15 business days depending on location + processing

*Free US shipping for all orders
*Free EU shipping for all orders
*Free CA shipping for all orders

Please Note: The shipping time for your package is in addition to the processing time in our warehouses.

Address Correction Policy

Correction Window: Address changes are only guaranteed within 24 hours of placing your order.

How to Notify: Please reply to your order confirmation email or contact info@jcunicorn.com with the correct details.

Disclaimer: Jcunicorn is not responsible for orders delivered to an incorrect address provided by the customer. No refunds or replacements will be issued for shipments lost due to incorrect address submission after the 24-hour correction period.

Easy 40-Day Returns

Your satisfaction is our priority. If your purchase isn’t quite right, you can return eligible items within 40 days of delivery.

Please note: To be eligible for a refund, items must be returned in their original, unworn condition with all packaging included. Ready to start? Please email us at info@jcunicorn.com with your order number to receive your return authorization.

Return Policy

To ensure a smooth return process, please review our guidelines below.

1. Eligibility for Returns
Items must be returned in resalable condition:

• Unworn, unused, and in its original state.
• No signs of wear, tear, cosmetics, or any other damage.
• Includes all original packaging, cartons, and documentation (e.g., Certificate of Authenticity).
• Note: Unauthorized returns will not be accepted.

2. Non-Returnable Items
All sales are final for the following:

• Personalized/Customized items (specific dates, names, or recipients).
• Made-to-order pieces.
• Items marked as "Final Sale" on the product page.

3. How to Initiate a Return

1. Contact Us: Email info@jcunicorn.com to receive specific return instructions and authorization.
2. Pack Securely: Include the original packing slip and a note stating the reason for the return.
3. Shipping: For your protection, we recommend using a trackable shipping method. For items valued over $100, we strongly suggest purchasing shipping insurance. The item remains your property until it is safely received by our team.

4. Damaged or Lost Items
If your jewelry arrives damaged or is lost during transit to you:

• We will file a claim with the carrier.
• A full refund (including initial shipping) or replacement will be issued once the claim is verified.
• Requirement: Please keep all original packaging and be prepared to provide photographs of the damage to expedite the process.

5. Refund & Shipping Costs

• Our Error/Damaged Items: We will provide a full refund, including initial shipping charges.
• Other Returns: For standard returns, the initial shipping cost will be deducted from your total refund amount.

When will I receive my refund?

Please allow 6–14 business days for your return package to reach our warehouse. Once received, our team requires up to 10 business days to inspect your items and process the return.

After your items pass inspection:

• Notification: We will issue a refund to your original payment method and notify you via email.
• Posting Time: Please allow an additional 2 business days for the funds to appear in your account (timing may vary depending on your financial institution).
• Note: Refunds can only be credited back to the original form of payment used at checkout.

While we sympathize with the frustration of a stolen package, Jcunicorn cannot provide replacements or refunds for orders once the shipping carrier marks them as "Delivered."
If your tracking shows "Delivered" but you cannot find your package, we recommend:

• Checking with neighbors or building management.
• Contacting the local carrier's office to verify the exact GPS delivery coordinates.
• Filing a claim directly with the carrier or your local authorities.

We proactively monitor every order to ensure timely delivery. If our tracking system identifies a shipping abnormality or an "undeliverable" status, our Customer Happiness Team will reach out to you via email or SMS to provide updates.

• Active Outreach: We will send up to three reminders to help resolve any delivery issues.
• Claim Deadline: If we receive no response from the customer within 10 days of our final reminder, we must assume the provided shipping information was incorrect or the package was abandoned.
• Policy: In such cases, the order will not be eligible for a refund or replacement. We kindly ask you to monitor your inbox to ensure your jewelry reaches you safely.